Privacy Policy

1. Information We Collect

We may collect the following categories of information when you register, book an appointment or use our services:

• Personal details such as name, date of birth and gender
• Contact information such as email address, phone number and residential address
• Health and medical information, including medical history, treatment records, prescriptions, referring doctor and diagnostic reports
• Account credentials, including a securely stored password
• Technical data such as IP address, browser type and device information collected automatically

2. How We Use Your Information

We use the information you provide to:

• Create and manage your Sparsh Care patient account
• Process appointment bookings, coordinate treatment and maintain medical records
• Verify patient identity and maintain accurate medical records
• Communicate with you regarding appointments, treatment and support requests
• Improve our website, services and patient experience

3. Information Sharing

We do not sell your personal or health information. Medical records are shared with your treating doctor and with you only, unless you provide explicit consent to share them with someone else. We may share limited data with trusted service providers who help us operate the hospital, subject to confidentiality obligations, or when required by applicable law or health regulations.

4. Data Security

We implement reasonable technical and organizational measures — including encryption, access controls and restricted staff access — to protect your information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep you signed in, and understand how our site is used. You can control cookies through your browser settings; disabling cookies may affect certain features of the site.

6. Your Rights

You may access, update or request a copy of your medical records and profile information at any time by contacting us. You may also opt out of promotional communications while continuing to receive essential service-related messages.

7. Data Retention

We retain your personal and medical information for as long as your account remains active or as required by applicable medical record-keeping regulations. If you deactivate your account, we may retain certain data as required for legal, regulatory or record-keeping purposes.

8. Minors

Appointments and treatment for minors may be booked only by a parent or legal guardian, who is responsible for providing consent and accurate information on the minor's behalf.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of Sparsh Care after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Sparsh Care Hospital
H646 Mohamedan Burial Ground Lane, Kolkata 700023
Email: support@sparshcare.com